Not logged in
 
Author
Topic: Repair for old Elite CineTension screen (hopefully in-home Toronto, Canada)?
member
Joined: Mar 22, 2023
Posts: 8
Reply to PostAlert Moderator
Hi all,

I love my faithful Elite CineTension motorized screen for the last 17yrs. It didn't lower yesterday after retracting perfectly the day before without any warning symptoms. I've tested the power outlet and removed the IR module and connected the line switch and still nothing, no sound or any indications of life in anyway (the screen doesn't even have a power LED). It's mounted in the ceiling so I was hoping for an in-home repair but can't seem to find anyone (Google) that does these repairs in the Toronto area. I can't even find any information on a manual release so I can just roll down my motorized screen to use in the meantime. Is this something that people just throw away and get a new screen? I know I had good use out of it, but it seems like a waste. Any information or suggestions would be greatly appreciated.
moderator
Joined: Mar 28, 2005
Posts: 13,312
Reply to PostAlert Moderator
This is something to call Elite about. I have dealt with some screens in the past where I've replaced the material, manually. It is most likely a dead motor in the assembly, and there isn't a manual way to drop or raise it with the motor in the housing. You may be able to manually remove the screen and roller, then unwind it on the floor, then reinstall it. But, it will be a fair bit of work to make that happen.

You may be able to order a new roller/screen assembly from Elite directly and replace it yourself.

Unfortunately, from what I've seen with the design, you can't just 'repair' it, but must, at the very least, replace the roller mechanism with the integrated motor.

Reach out to Elite though and see what type of support they are able to give you.
AV Integrated - Theater, whole house audio, and technology consultation during the build and installation process in the Washington, DC metropolitan area.
member
Joined: Mar 22, 2023
Posts: 8
Reply to PostAlert Moderator
Thanks so much for your reply. I have already reached out to Elite via email and their online form but have yet to receive a reply.

That does sound like a lot of work and its hard for me to take it down by myself as its 65lbs and long and awkward. I don't think I have anywhere in my house that's free of furniture large enough to unroll the entire screen anyways. I was hoping for some "release switch" or lever but I guess that was just wishful thinking.

How long do these motorized screens usually last anyways? I guess 17yrs is a pretty good run for such a mechanical item that was used almost daily?

Replacing the whole roller/screen mechanism is most of it and I guess I should be looking at a replacement screen with a little more cost then? Unless you're telling me they don't make them like they used to (like all appliances nowadays?!) How are Elunevision screens compared to Elite - since I'm in Canada, it seems they are Canadian made and shipping would be cheaper?
moderator
Joined: Mar 28, 2005
Posts: 13,312
Reply to PostAlert Moderator
I don't have any experience with Elunevision screens personally and can't speak to their long term build quality. I am using a Draper screen in my basement which is probably in the range of 15 years old and has been working well for that time.

AVS Forum may have some Elunevision owners which can speak to the screen build quality, but screens are actually much more difficult to get good information on as they aren't really sent out for testing and reviews the way that projectors and electronics are.
AV Integrated - Theater, whole house audio, and technology consultation during the build and installation process in the Washington, DC metropolitan area.