"You want to be sure in the menus that you have the screen aspect ratio set to 16:10. It may be set to a 16:9 screen."
--- bothes are set on 16:10.
You want to be sure firmware is the same on both models as well."
--- yes l want, you can compare with the screen capture of the 2nd projector. (Sorry l was tired, l edited the attaced picture on 1st post, l posted first the picture from "working" projector). Now you have the 2 screen capture of the 2 projectors menus.
You can see a difference with "horizontal synchro" :
- working projector : 74.0 KHz.
- rebel projector : 67,5 KHz.
what does it means ?
"The second item may require a call to Christie to make it happen, or to have a tech come out and look at the models."
--- Yes we are making some calls right now, and what l did not mention is that we are sending signal via "SPATZ CATONE-TX" boxes to convert RJ45 to HDMI. We also try to change the RJ45 cables.
"You are connecting to both projectors the exact same way?"
--- Yes and to switch RJ45 cables did not affect anything, problem still remains.
"The problem stays with the same projector right? It doesn't follow the computer?"
--- problem still remains even if we switch the computers.
[Edited by FranzKarl on Nov 14, 2014 at 2:30 AM]