[long!] What follows is my experience when my Acer PD113P DLP projector broke and Acer clearly demonstrated they didn't give two fifths about helping me or honouring my warranty. This is a major (and detailed!) rant session with a big warning for any potential Acer customer (or their pitiful repair arm the uncontactable Highpoint). After an initial exchange of a dead unit in the first week I had 2 years of great service and performance out of my PD113P DLP unit for home theatre/PC until it died a second time and has been irreparable. The next step is the ACCC (as advised by Acer's own customer support !!!). Many would say I have waited too long for this step but I couldn't believe a company could consistently treat a customer with an obviously unmerchantable product SO BADLY. Check the timeline of events below over a cuppa for the sorry tale and DON'T BUY ACER if you expect any sort of customer support. A name has been changed below to protect the guilty. Compiled : 7/6/2007 19/4/2005 Unit purchased from Officeworks Fyshwick for $999.00 12/5/2005 Unit failure #1 (powers up briefly then back to standby mode). Returned to Officeworks. Unit and bulbs exchanged. BIG Thumbs up Officeworks !! <insert almost two years of problem free use here!..it's about to get ugly> 4/4/2007 unit failure #2 (same problem). Returned to Officeworks. Officeworks staff advised to take to Acer repair centre. Unit taken directly to TechFlex, Fyshwick (an Acer sales centre) who promptly sent the unit to Acer’s repair centre - Highpoint in Sydney. 16/4/2007 Contacted by Highpoint Sydney. Fax received advising bulb was blown out of warranty and requires replacement. I approved and paid for a new bulb for $231.34. 16/5/2007 After many phone calls to Highpoint and Acer Sydney and two visits to Acer Deakin unit was returned to Highpoint Deakin for me to pick up. No phone calls received to advise of the whereabouts of my projector or that it had arrived. Repaired unit picked up from highpoint Deakin. 18/5/2007 Unit failure #3 with same problem. Returned to Highpoint Deakin. Sent to Highpoint Sydney. No contact from any highpoint or Acer store. Several calls to Acer support FINALLY got someone who knew what they were doing and sent it repaired overnight to me at Canberra. 1/6/2007 Repaired unit Received. 6/6/2007 Unit failure #4 (same problem). 7/6/2007 Sent email with ridiculous amount of problems to acer customer support. 9/6/2007 Email received from Mr X (Acer) offering me to send my projector back for a fourth time to have the same thing addressed (or not)..again. he reminded me of the warranty terms of my projector mentioning it was a back to base affair. When queried he also advised Acer were not interested in honouring their warranty to sell me a projector of merchantable quality and I should pursue the issue with the ACCC or have the unit picked up (free of charge !! woohoo !) for them to have another go. 12/6/2007 Being a sucker for punishment I agreed to have the unit picked up to go back for another round. 14/6/2007 unit is picked up from my work address. 25/06/07 After no contact from sp-Acer or High-low-point 11 days after it was sent an email is sent to Acer “Customer service” asking for an update. Total Time (as of this post) without working Acer projector : 75 DAYS AND CLIMBING !!!! ..will keep you posted <groan> Feel free to cross-post this thread to any other forums to warn as many other people you feel may benefit from it's warning. note for admins - I'm sure I've strictly adhered to all defamation rules listed but if not please advise in what way and I will amend the post.